Customer Contact Centre shortlisted for European award

26th November 2018

DAS UK Group’s Customer Contact Centre is shortlisted in the ‘Best Small Contact Centre of the Year’ category at this week’s European Contact Centre and Customer Service Awards (ECCCSA).

The ECCCSAs are the largest and longest running awards in the customer contact industry. Highly regarded for the integrity and credibility of the judging process, they celebrate and recognise organisations that are leading the way in delivering exceptional service to customers.

It’s wonderful to be recognised for the hard work and transformative efforts of our contact centre.

Carol Parsons, Operational Claims

DAS operates a ‘virtual’ call-centre based across the company’s Bristol and Bedwas offices, which handles 250,000 calls per year. The contact centre has been through an intense 12 months of focused transformation, which have brought about a measurably improved service for DAS UK customers.

Head of Operational Claims Carol Parsons commented: “It’s wonderful to be recognised for the hard work and transformative efforts of our contact centre. We are very proud to be nominated for such a prestigious award and grateful to all of our team for their hard work and dedication, and to the wider DAS business for their support.”

The winners will be announced at the awards night, hosted by BBC journalist Fiona Bruce, on Tuesday 27 November at Evolution, Battersea Park, London.

DAS were recognised at the ECCCSA awards last year, with the Monitoring and Performance team winning the silver award in the ‘Best Quality Management Team’ category.

DAS UK Group wins Marketing/PR Team of the Year

DAS UK Group’s Marketing team has won the Marketing/PR Team of the Year award at the 2018 Insurance Marketing & PR Awards.

September 2018 Learn more
DAS Adviser wins Customer Service Representative of the Year

Last night’s South West Contact Centre Awards at Ashton Gate Stadium in Bristol saw DAS UK Group’s Matthew Tudball awarded the title of Customer Service Representative of the Year.

June 2018 Learn more

More news from DAS UK Group

Awards , Events In-House Recruitment Awards win for DAS UK team

DAS UK Group’s Recruitment team has won the ‘Best Recruitment Team in the Professional Services Sector’ award at the annual In-House Recruitment Awards.

November 2018
Awards DAS recruitment team shortlisted for In-house Recruitment Awards

The DAS recruitment team has been shortlisted for three awards at this week’s In-House Recruitment Awards.

November 2018
Awards Customer Contact Centre shortlisted for European award

DAS UK Group’s Customer Contact Centre is shortlisted in the ‘Best Small Contact Centre of the Year’ category at this week’s European Contact Centre and Customer Service Awards (ECCCSA).

November 2018
Awards DAS UK Group wins Marketing/PR Team of the Year

DAS UK Group’s Marketing team has won the Marketing/PR Team of the Year award at the 2018 Insurance Marketing & PR Awards.

September 2018
Awards DAS UK Group awarded Silver Payroll Giving Quality Mark

DAS UK Group has been awarded a Silver Payroll Giving Quality Mark by the Charities Aid Foundation (CAF).

July 2018
Awards DAS Adviser wins Customer Service Representative of the Year

Last night’s South West Contact Centre Awards at Ashton Gate Stadium in Bristol saw DAS UK Group’s Matthew Tudball awarded the title of Customer Service Representative of the Year.

June 2018
Awards Our Bristol Contact Centre is up for three honours at tonight’s South West Contact Centre Awards

DAS UK Group’s Bristol Contact Centre team has been shortlisted in three categories at tonight’s South West Contact Centre Awards.

June 2018
Awards DAS Shortlisted for Marketing/PR Team of the Year

DAS UK Group’s Marketing team has been shortlisted for Marketing/PR Team of the Year at the 2018 Insurance Marketing & PR Awards.

September 2018
Awards , Insurance DAS UK Group nominated three times at South West Contact Centre Awards

DAS UK Group’s Bristol Contact Centre team has been shortlisted in three categories at the South West Contact Centre Awards.

May 2018
Awards DAS Ireland CEO honoured by Insurance Institute of Dublin

Adrienne O’Sullivan, CEO of DAS Ireland, the country’s leading legal expenses insurer, has become the first woman to receive the Insurance Institute of Dublin’s annual President’s Award.

March 2018
Awards DAS UK Group Win Silver at ECCCSA Awards

DAS UK Group won silver in the ‘Best Quality Management Team’ category at the European Contact Centre and Customer Service Awards.

November 2017
Awards DAS customer understanding initiative shortlisted for insurance industry award

DAS’ multi award-winning Customer Understanding initiative has been shortlisted in tonight’s 2017 Insurance Times Awards.

December 2017
Awards Double win for DAS at Regional awards

DAS scooped awards for ‘Performance and Quality’ and ‘Team Leader of the Year’ at the South West Contact Centre Forum (SWCCF) Awards held in Bristol last week.

July 2017