Customer Contact Centre shortlisted for European award

26th November 2018

DAS UK Group’s Customer Contact Centre is shortlisted in the ‘Best Small Contact Centre of the Year’ category at this week’s European Contact Centre and Customer Service Awards (ECCCSA).

The ECCCSAs are the largest and longest running awards in the customer contact industry. Highly regarded for the integrity and credibility of the judging process, they celebrate and recognise organisations that are leading the way in delivering exceptional service to customers.

It’s wonderful to be recognised for the hard work and transformative efforts of our contact centre.

Carol Parsons, Operational Claims

DAS operates a ‘virtual’ call-centre based across the company’s Bristol and Bedwas offices, which handles 250,000 calls per year. The contact centre has been through an intense 12 months of focused transformation, which have brought about a measurably improved service for DAS UK customers.

Head of Operational Claims Carol Parsons commented: “It’s wonderful to be recognised for the hard work and transformative efforts of our contact centre. We are very proud to be nominated for such a prestigious award and grateful to all of our team for their hard work and dedication, and to the wider DAS business for their support.”

The winners will be announced at the awards night, hosted by BBC journalist Fiona Bruce, on Tuesday 27 November at Evolution, Battersea Park, London.

DAS were recognised at the ECCCSA awards last year, with the Monitoring and Performance team winning the silver award in the ‘Best Quality Management Team’ category.

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