DAS Customer Contact Centre shortlisted for European award

10th August 2018

The DAS UK Group Customer Contact Centre has once again been shortlisted for a European Contact Centre and Customer Service Award (ECCCSA), this time in the ‘Best Small Contact Centre of the Year’ category.

The ECCCSA are the largest and longest running awards in the customer contact industry. Highly regarded for the integrity and credibility of the judging process, they celebrate and recognise organisations that are leading the way in delivering exceptional service to customers.

It’s wonderful to be recognised for the hard work and transformative efforts of our contact centre.

Carol Parsons, Operational Claims

DAS UK operates a ‘virtual’ call centre based across the company’s Bristol and Bedwas offices, which handles 250,000 calls per year. The contact centre has been through an intense 12 months of focused transformation, which have brought about a measurably improved service for DAS UK customers.

The next stage of the process will involve a panel of judges visiting the contact centre, with winners being announced at the awards night, hosted by BBC journalist Fiona Bruce, on Tuesday 27th November at Evolution, Battersea Park, London.

Head of Operational Claims Carol Parsons commented: “It’s wonderful to be recognised for the hard work and transformative efforts of our contact centre. We are very proud to be nominated for such a prestigious award and grateful to all of our team for their hard work and dedication, and to the wider DAS business for their support.”

DAS were recognised at the ECCCSA awards last year, with the Monitoring and Performance team winning the silver award in the ‘Best Quality Management Team’ category.

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