Complaints data

In keeping with our commitment to complaints and complaints resolution, please find the company’s latest complaint volumes.

Complaints Publication Report
DAS Legal Expenses Insurance Company Ltd
Period 01/07/2023-31/12/2023
Other firms included in this return None
FCA Product Category Insurance and pure protection
Number of complaints opened by volume of business 0.277 per 1000 policies in force
Number of complaints opened 1,930
Number of complaints closed 1,797
Percentage closed within 3 days 12%
Percentage closed after 3 days but within 8 weeks 80%
Percentage upheld 65%
Main cause of complaints opened General admin/customer service (delay/timescales)

DAS takes all customer complaints seriously and is committed to resolving them fairly and promptly. Complaints are viewed as an opportunity to learn from our mistakes and improve our customers’ experience.

How to make a complaint

Customer relations form

Talk to our customer relations team.

Learn more
Our businesses

Find out more about DAS Law and DAS Legal Expenses Insurance Company and how we help millions of customers.

Learn more