Complaints data

In keeping with our commitment to complaints and complaints resolution, please find the company’s latest complaint volumes.

Complaints Publication Report
DAS Legal Expenses Insurance Company Ltd
Period 01/07/2021-31/12/2021
Other firms included in this return None
FCA Product Category Insurance and pure protection
Number of complaints opened by volume of business 0.35 per 1000 policies in force
Number of complaints opened 1,629
Number of complaints closed 1,614
Percentage closed within 3 days 26%
Percentage closed after 3 days but within 8 weeks 66%
Percentage upheld 73%
Main cause of complaints opened General admin/customer service (delay/timescales)

DAS takes all customer complaints seriously and is committed to resolving them fairly and promptly. Complaints are viewed as an opportunity to learn from our mistakes and improve our customers’ experience.

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