We're proud that our business provides access to justice and legal services for thousands of people who could not otherwise easily afford it.
UK brokers consider us to be the market leader for legal insurance.
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As part of a global insurance group with our own law firm and multiple offices in the UK, we have experience, scale and strength, and an impressive portfolio of products and services.
News and announcements from DAS UK Group
At DAS, we are committed to taking the right approach to Corporate Social Responsibility (CSR) and doing business responsibly.
We constantly strive to develop and improve our CSR programme, and pride ourselves on being a responsible business.
Due to increased caller demand and the operational impact of COVID-19, our customers are experiencing longer call waiting times than usual. Please use the email address below as an initial point of contact wherever possible providing as much detail as possible about your issue and one of our team will call you back as soon as possible.
Alternatively, visit our COVID-19 webpages at das.co.uk/covid19 for FAQs for businesses owners, individuals and landlords.
We aim to provide great service; however, we do recognise that sometimes things go wrong.
Your feedback is crucial in helping us understand what’s happened and what we can do to put it right. We’re sorry if we’ve let you down; we are committed to learning from our mistakes and improving our service.
We are dedicated to resolving any issues about our products and services in a timely and fair manner.
Use our complaints form
We have a simple process in place for complaints, and we find that most issues can be resolved straightaway so please get in touch:
DAS is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority and in setting the rules that govern our work, the FCA has set a time limit, of 8 weeks, for complaints to be investigated and addressed in a full written response. We aim to resolve and respond to complaints, as follows:
If you are not happy with the complaint outcome or if we’ve been unable to respond to your complaint within 8 weeks you can ask the Financial Ombudsman Service to review your complaint.
The Financial Ombudsman Service is a free and independent service and is able to help in most circumstances. You can visit their website, https://www.financial-ombudsman.org.uk/, to find out more, or contact them:
The Financial Ombudsman’s role is to assess our handling of a claim in light of the policy terms. It is not to assess the quality of legal advice. If you are unhappy with the service provided by the lawyer we have appointed on your behalf the relevant complaint-handling procedure is available on request.
In keeping with our commitment to complaints and complaints resolution, here you can find the company’s latest complaint volumes.