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News and announcements from DAS UK Group
At DAS, we are committed to taking the right approach to Corporate Social Responsibility (CSR) and doing business responsibly.
We constantly strive to develop and improve our CSR programme, and pride ourselves on being a responsible business.
DAS UK Group’s Monitoring and Performance team won the silver award in the ‘Best Quality Management Team’ category at last night’s European Contact Centre and Customer Service Awards in London.
The awards, the largest and longest running in the customer contact industry, recognise organisations that are leading the way in delivering exceptional service to customers.
DAS UK Group’s Monitoring and Performance Team, which is based across the company’s Bristol and Bedwas offices, carries out call monitoring on 15 areas, including the contact centre and claims handlers. The team has overseen a dramatic improvement in customer call quality scores over the last 12 months, as well as an increase in the number of customer testimonials.
Tony Coram, DAS Group Director of Customer Operations & IT, said “The Monitoring and Performance Team have worked incredibly hard this past year to improve their services and processes. Customers are at the forefront of everything we do and I am delighted that their dedication, high standards and exemplary levels of customer service have been recognised by the judging panel of such a prestigious award.”
Customers are at the forefront of everything we do.
Tony Corum
DAS raises indemnity limit for multi-track ATE personal injury product
DAS Partners with VM Insurance to Create Bespoke Motorhome and Campervan Product
DAS UK Group’s Bristol Contact Centre team has been shortlisted in three categories at the South West Contact Centre Awards.
Adrienne O’Sullivan, CEO of DAS Ireland, the country’s leading legal expenses insurer, has become the first woman to receive the Insurance Institute of Dublin’s annual President’s Award.
DAS UK Group won silver in the ‘Best Quality Management Team’ category at the European Contact Centre and Customer Service Awards.
DAS’ multi award-winning Customer Understanding initiative has been shortlisted in tonight’s 2017 Insurance Times Awards.
DAS scooped awards for ‘Performance and Quality’ and ‘Team Leader of the Year’ at the South West Contact Centre Forum (SWCCF) Awards held in Bristol last week.