DAS UK Group’s Monitoring and Performance team won the silver award in the ‘Best Quality Management Team’ category at last night’s European Contact Centre and Customer Service Awards in London.
The awards, the largest and longest running in the customer contact industry, recognise organisations that are leading the way in delivering exceptional service to customers.
DAS UK Group’s Monitoring and Performance Team, which is based across the company’s Bristol and Bedwas offices, carries out call monitoring on 15 areas, including the contact centre and claims handlers. The team has overseen a dramatic improvement in customer call quality scores over the last 12 months, as well as an increase in the number of customer testimonials.
Tony Coram, DAS Group Director of Customer Operations & IT, said “The Monitoring and Performance Team have worked incredibly hard this past year to improve their services and processes. Customers are at the forefront of everything we do and I am delighted that their dedication, high standards and exemplary levels of customer service have been recognised by the judging panel of such a prestigious award.”
The Monitoring & Performance Team with their award