Corporate news

DAS Adviser wins Customer Service Representative of the Year

29th June 2018

DAS Adviser Wins Customer Service Representative of the Year

Last night’s South West Contact Centre Awards at Ashton Gate Stadium in Bristol saw DAS UK Group’s Matthew Tudball awarded the title of Customer Service Representative of the Year.

This is the third year running that the DAS Contact Centre has been a winner at the awards which are run by the South West Contact Centre Forum (SWCCF), an employers’ forum offering strategic advice, innovation and partnership for the 250+ contact centres located across the South West.

Tudball, a Senior Contact Centre Adviser, was the first person to receive a 100% call score in DAS UK’s Bedwas office, and has since achieved consistent 100% scores since March 2017 - an unparalleled achievement.

Matthew said: “I’m totally overwhelmed with winning Customer Service Representative of the Year - thank you to everyone at DAS & SWCCF for your support. 

Without DAS giving me the opportunity to grow and develop my skills I would not have won this award - thank you everyone!

Matthew Tudball

Matthew’s calls are frequently used as ‘best practice’ calls in staff training, while customers regularly acknowledge his work with glowing testimonials, and he spends much of his time training and mentoring staff at the Bristol Contact Centre to help embed a multi-skilled virtual contact centre.

Jonathan Thomas, Contact Centre Manager commented: “Well done Matthew and great news to the whole Contact Centre at DAS. Matthew is a credit to our business and represents the brilliant service we strive to deliver to all of our customers."

We are extremely proud to be multiple finalists amongst fantastic competition and across diverse industries, and to achieve award recognition for the customer service we provide is a real honour.

Jonathan Thomas

The prestigious awards ceremony was attended by more than 60 business, including NFUM, LV=, EDF Engery, Avon & Somerset Police and Capita. The DAS UK Contact Centre team, which handles over 250,000 calls a year, was also nominated for the ‘In-House Contact Centre of the Year’, and Jonathan Thomas was shortlisted for ‘Contact Centre Manager of the Year’.

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