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News and announcements from DAS UK Group
At DAS, we are committed to taking the right approach to Corporate Social Responsibility (CSR) and doing business responsibly.
We constantly strive to develop and improve our CSR programme, and pride ourselves on being a responsible business.
DAS UK Group’s Bristol Contact Centre team has been shortlisted in three categories at the South West Contact Centre Awards.
The DAS UK team, which handles over 250,000 calls a year, has been nominated for the ‘In-House Contact Centre of the Year’ award, while Jonathan Thomas has been nominated for ‘Contact Centre Manager of the Year’ and Matthew Tudball has been shortlisted for ‘Customer Service Representative of the Year’.
The ‘In-House Contact Centre of the Year’ award goes to the in-house contact centre that demonstrates best practice for both staff and customers. During 2017 the DAS UK team, which has over 65 staff working across the company’s Bristol and Bedwas sites, initiated and delivered projects that created greater efficiency and huge savings for the business, tackling people, customer and business constraints to boost staff engagement, reduce attrition, improve customer processes and become a more efficient, effective and engaging business to work for.
Open to individuals who have been managing personnel within a contact centre for a minimum of six months, the Contact Centre Manager of the Year category, meanwhile, looks to reward exceptional leadership, innovation, broad management skills and vocational competence in either a full or part-time capacity.
Jonathan Thomas’ enthusiasm and drive has enabled his six team leaders to grow and develop their own unique skills and become effective drivers of different types of initiatives including leading staff engagement, driving efficiency within processes and administration, improving IT systems to ensure compliance and easier navigation, creation of a new internal claim capture system called ‘Supernova’ and introducing a multi-skilled competency programme across both sites.
Finally, the ‘Customer Service Representative of the Year’ award is for individuals working at advisor grade who have demonstrated exceptional levels of service and vocational competence, in either a full or part-time capacity. Matthew Tudball regularly received DAS UK’s award for Consistent High Quality Scores throughout 2017, with an impressive overall average of 95.65% (the company’s target is 85%).
Matt was also the first person to get the coveted 100% call score in DAS UK’s Bedwas office and has since achieved consistent 100% scores since March 2017 – an unparalleled achievement. His calls are often used as ‘best practice’ calls in staff training, while customers also acknowledge Matt’s achievement with glowing testimonials. Matt has spent much of his time training and mentoring staff at the Bristol Contact Centre to help embed a multi-skilled virtual contact centre.
The winners of the awards, which are open to call/contact centre teams from across the South West of England, will be announced at the official awards ceremony on Thursday 28 June at Ashton Gate Stadium in Bristol.
DAS UK Group, the UK’s leading legal expenses insurer, has launched four new corporate websites to enhance its online presence.
Head of Broker Darren Weekes talks about what the insurance industry can do to solve the issue of bad products in the legal expenses insurance industry.
Innovate or die (and don’t fear the rise of the machines!)
UK consumers living in ‘cyber denial’ when it comes to online security
DAS UK Group is one of the latest signatories to a national initiative designed to increase awareness of terminal illness in the workplace.
The Insurance Institute of Northern Ireland’s Premium Masterclass Series – sponsored by DAS UK Group – is holding the fourth in a series of six thought leadership events at the Clayton Hotel in Belfast at 8:30am this Thursday.
DAS UK Group has been shortlisted for Marketing Team of the Year at the Chartered Institute of Marketing’s (CIM) ‘Marketing Excellence Awards 2019’.
As part of its ‘Diversity and Inclusion Week’, DAS UK Group has become a member of Working Families, the UK’s leading work-life balance charity.
DAS UK Group has been shortlisted as a finalist at the Insurance Times Awards in the ‘Customer Champion of the Year – Insurer’ category.
DAS UK Group’s Recruitment team has won the ‘Best Recruitment Team in the Professional Services Sector’ award at the annual In-House Recruitment Awards.
The DAS recruitment team has been shortlisted for three awards at this week’s In-House Recruitment Awards.
DAS UK Group’s Customer Contact Centre is shortlisted in the ‘Best Small Contact Centre of the Year’ category at this week’s European Contact Centre and Customer Service Awards (ECCCSA).
The Insurance Institute of Northern Ireland’s Premium Masterclass Series – sponsored by DAS – is holding the second in a series of six thought leadership events at the Clayton Hotel in Belfast at 8:30am this Thursday (18 October).
Mark Peters, Head of Oak Underwriting, and Nathan Holt, Head of Trading Underwriting at DAS, will be hosting a special cyber insurance session at the Insurance Age: High Net Worth Forum in London on Thursday 18 October.
We partnered with Instech London to host ‘The Confluence of InsurTech, LawTech and PropTech’ event at the Steel Yard in London recently. Innovation Manager Matthew Vamplew looks at what he learnt from the event.
Matthew Vamplew, Innovation Manager at DAS, looks at how new technology is transforming and blurring the lines between these industries.
DAS UK Group’s Marketing team has won the Marketing/PR Team of the Year award at the 2018 Insurance Marketing & PR Awards.