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News and announcements from DAS UK Group
At DAS, we are committed to taking the right approach to Corporate Social Responsibility (CSR) and doing business responsibly.
We constantly strive to develop and improve our CSR programme, and pride ourselves on being a responsible business.
DAS UK Group’s Bristol Contact Centre team has been shortlisted in three categories at the South West Contact Centre Awards.
The DAS UK team, which handles over 250,000 calls a year, has been nominated for the ‘In-House Contact Centre of the Year’ award, while Jonathan Thomas has been nominated for ‘Contact Centre Manager of the Year’ and Matthew Tudball has been shortlisted for ‘Customer Service Representative of the Year’.
The ‘In-House Contact Centre of the Year’ award goes to the in-house contact centre that demonstrates best practice for both staff and customers. During 2017 the DAS UK team, which has over 65 staff working across the company’s Bristol and Bedwas sites, initiated and delivered projects that created greater efficiency and huge savings for the business, tackling people, customer and business constraints to boost staff engagement, reduce attrition, improve customer processes and become a more efficient, effective and engaging business to work for.
Open to individuals who have been managing personnel within a contact centre for a minimum of six months, the Contact Centre Manager of the Year category, meanwhile, looks to reward exceptional leadership, innovation, broad management skills and vocational competence in either a full or part-time capacity.
Jonathan Thomas’ enthusiasm and drive has enabled his six team leaders to grow and develop their own unique skills and become effective drivers of different types of initiatives including leading staff engagement, driving efficiency within processes and administration, improving IT systems to ensure compliance and easier navigation, creation of a new internal claim capture system called ‘Supernova’ and introducing a multi-skilled competency programme across both sites.
Finally, the ‘Customer Service Representative of the Year’ award is for individuals working at advisor grade who have demonstrated exceptional levels of service and vocational competence, in either a full or part-time capacity. Matthew Tudball regularly received DAS UK’s award for Consistent High Quality Scores throughout 2017, with an impressive overall average of 95.65% (the company’s target is 85%).
Matt was also the first person to get the coveted 100% call score in DAS UK’s Bedwas office and has since achieved consistent 100% scores since March 2017 – an unparalleled achievement. His calls are often used as ‘best practice’ calls in staff training, while customers also acknowledge Matt’s achievement with glowing testimonials. Matt has spent much of his time training and mentoring staff at the Bristol Contact Centre to help embed a multi-skilled virtual contact centre.
The winners of the awards, which are open to call/contact centre teams from across the South West of England, will be announced at the official awards ceremony on Thursday 28 June at Ashton Gate Stadium in Bristol.
DAS UK Group, the UK’s leading legal expenses insurer, has launched four new corporate websites to enhance its online presence.
Head of Broker Darren Weekes talks about what the insurance industry can do to solve the issue of bad products in the legal expenses insurance industry.
Innovate or die (and don’t fear the rise of the machines!)
UK consumers living in ‘cyber denial’ when it comes to online security
The FCA has published new guidance relating to the reporting of insurance value measures as they relate to Legal Expenses Insurance and Motor Breakdown.
Subject to Regulatory approval, Chief Customer Officer Tony Coram will be appointed DAS CEO with effect from January 2022.
DAS UK Group (DAS UK), the UK’s leading specialist legal expenses insurer, has published its financial results for the year ending 31st December 2020.
DAS and Goodlord have been shortlisted in the ‘Claims Initiative of the Year - Insurer’ category at the British Insurance Awards.
Our Customer Experience & Insight team has been shortlisted for the ‘Quality & Customer Experience Team’ award, while Performance Manager Gabi Stedman-Braun has been shortlisted in the ‘Quality & Customer Experience Manager of the Year’ category.
DAS will be taking part in this year’s Deloitte Ride Across Britain in aid of the Alzheimer’s Society and Insurance United Against Dementia (IUAD).
DAS UK Group, the UK’s leading provider of specialist legal expenses insurance, has appointed Simon Hughes as Strategic Development Manager.
We asked our experts for their thoughts on the role and relevance of telephone customer contact and the emergence of digital channels.
DAS and Goodlord have won the ‘Claims Partner of the Year’ category at the annual Insurance Times Awards.
An update from DAS about how Brexit will affect the company and its work.
DAS UK and Goodlord, a leading proptech company and one of the UK’s top 50 start-ups, have been shortlisted in the ‘Claims Partner of the Year’ at the Insurance Times Awards.