Claims

Before you start a claim...

Have you discussed your issue with one of our legal advice team? Call the number listed in your policy wording – we will talk you through your options and try to help you secure an early resolution.

Get legal advice

When submitting your claim please remember to enclose your legal expenses policy schedule to help us find your details quickly. You will be given the opportunity to upload this document along with other supporting documentation at the final stage of completing the online claim form.

Our legal document and guide services for personal customers (DAS Householdlaw) and business customers (DAS Businesslaw) contain a range of regularly updated expert business and legal guides, document builders, interactive checklists and videos to help personal, business and landlord customers manage their exposure to legal risk.

For personal customers For business customers

Make a personal claim

If you have a personal policy and would like to make a claim, you can follow this simple process. Common examples of claims we deal with are:

  • Employment claims: eg, pursuing a claim against your employer or ex-employer (eg for unfair dismissal or discrimination)
  • Contract claims: eg, pursuit of claims for breach of contract relating to the purchase of goods or services (eg sub-standard products purchased)
  • Pursuit of claims for personal injury (non-road traffic accident).

Stages of a claim Make a personal claim

Make a landlord or tenant claim

If you have a property let policy and would like to make a claim, you can follow this simple process. Common examples of claims we deal with are:

  • Repossession claims: e.g. evicting tenants from an insured property after a notice of possession has expired
  • Rent recovery: e.g. pursuing a tenant for unpaid rent arrears.
  • Rent arrears / rent guarantee: e.g. payment of rent arrears when a tenant is still in residence
  • Property damage: e.g. a dispute relating to damage caused to the insured property.

Don’t forget that as a DAS property let customer, you also have access to DAS Businesslaw, where you can find scores of helpful guides and templates to address many common legal issues.

Stages of a claim Make a landlord claim

Make a commercial claim

If you have a business policy and would like to make a claim, you can follow this simple process. Common examples of claims we deal with are:

  • Employment claims: eg, defending claims brought against you by employees or ex-employees (unfair dismissal)
  • Contract claims: eg, pursuit of claims for breach of contract arising out of works you have carried out, or defence of claims brought against you for breach of contract arising out of services provided
  • Legal defence: eg, defending charges brought against the business by the Police or Health & Safety Executive
  • Tax claims: eg, relating to a tax investigation carried out by HMRC.

Stages of a claim Make a commercial claim

Make a motor claim

If you have a motor policy with us and would like to make a claim, you can follow this simple process. Common examples of claims we deal with are:

  • Recovery of losses arising out of a motor accident that wasn’t your fault (e.g your policy excess, loss of earnings);
  • Pursuit of claims for personal injuries sustained in an accident that wasn’t your fault.

If you need to make a motor claim, please call us using the number in your policy documents.

Stages of a claim