Claims

Before you start a claim...

Have you discussed your issue with one of our legal advice team? Call the number listed in your policy wording – we will talk you through your options and try to help you secure an early resolution.

Make a personal claim

If you have a personal policy and would like to make a claim, you can follow this simple process. Common examples of claims we deal with are:

  • Employment claims: eg, pursuing a claim against your employer or ex-employer (eg for unfair dismissal or discrimination)
  • Contract claims: eg, pursuit of claims for breach of contract relating to the purchase of goods or services (eg sub-standard products purchased)
  • Property claims: eg, pursuit of claims for nuisance or trespass where enjoyment of your home is interfered with
  • Pursuit of claims for personal injury (non-road traffic accident).

Stages of a claim Make a personal claim

Make a commercial claim

If you have a business policy and would like to make a claim, you can follow this simple process. Common examples of claims we deal with are:

  • Employment claims: eg, defending claims brought against you by employees or ex-employees (unfair dismissal)
  • Contract claims: eg, pursuit of claims for breach of contract arising out of works you have carried out, or defence of claims brought against you for breach of contract arising out of services provided
  • Legal defence: eg, defending charges brought against the business by the Police or Health & Safety Executive
  • Tax claims: eg, relating to a tax investigation carried out by HMRC.

Stages of your claim Make a commercial claim