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We're proud that our business provides access to justice and legal services for thousands of people who could not otherwise easily afford it. UK brokers consider us to be the market leader for legal insurance.
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As part of a global insurance group with our own law firm and multiple offices in the UK and Ireland, we have experience, scale and strength, and an impressive portfolio of products and services.
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At DAS, we are committed to taking the right approach to Corporate Social Responsibility (CSR) and doing business responsibly.
We constantly strive to develop and improve our CSR programme, and pride ourselves on being a responsible business.
DAS UK Holdings Ltd and any subsidiary companies (“DAS Group”) are committed to protecting all personal information or data we may hold about you.
This Privacy Policy is issued by the DAS UK Holdings Ltd group of Companies (collectively referred to as “DAS Group”, “DAS”, “we”, “us” and “our” in this Privacy Policy) that operate in the United Kingdom.
This Privacy Policy relates to our use of any personal information we collect from you via the following online services:
It also relates to our use of any personal information we collect through other means, such as email, in person or other third party sources.
The privacy and security of your personal information is very important to us. We want to assure you that your information will be properly managed and protected whilst in our hands. Typically DAS Group acts as Data Controller which means we are responsible for ensuring that your data is collected, processed, secured and retained in accordance with applicable Data Protection Legislation.
We may receive personal information about you, when you contact DAS Group for example by doing any of the following:
This information may include:
It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you. It is also in our legitimate interest to use your personal information for the provision of services in relation to any contract that we may have with you.
We collect information through “Cookies” and other similar technologies (e.g. pixel tags or links), to remember you when you visit the Websites and Apps and so we can improve your online experience to suit your needs. These help us understand how you and others use our Websites and Apps, view our products and respond to our advertising, so we can tailor direct marketing and enhance our overall product and service offering. This also saves you from re-inputting information when you return to the Websites or Apps.
When you visit one of our websites we may record your device information including hardware and software used, general location, when and how you interact with our websites and your registration and log-in activity when you use our online platforms. This information is retained and used to note your interest in our Websites and improve customer use experience.
To find out more about Cookies and related technologies please read our separate Cookie Policy.
We may use and share information from or with online sources, such as websites, social media and information sharing platforms. This information may be used to help tailor and improve our services and communicate with you effectively, as we know many of our customers use a range of media channels.
Where we use or share information from or with these sources, we will respect any permissions you have set about how you would like your information to be used.
We use information about you or the property we insure for you, from publicly available sources.
We may use information to:
We may also use your information for research or statistical purposes, including to analyse how people use our Websites, view our products, respond to our advertising and to improve our understanding of what customers need.
We may use your information for training purposes, to improve our services and their delivery, for example by recording telephone calls.
If you request a quote, or purchase a product or service, your personal information may be shared with and processed by our associated companies, introducers, intermediaries, reinsurers and agents, as well as the policy holder (for a corporate policy) and your broker or agent for the purposes of administration, including third parties providing services to them, (as detailed above).
Your information may be disclosed when we believe in good faith that the disclosure is:
We may share your information with regulatory bodies in the UK or if applicable, overseas, as well as with other insurance companies (directly or via shared databases) to prevent and detect fraud.
Your information may be transferred by DAS Group to another EEA country, for processing, storage, administration or any other use stated in this policy. The purposes and processing associated with any such transfer will comply with all applicable data protection regulations, including the UK Data Protection legislation, and with our obligation to adequately protect and secure your personal information. By providing your personal information to DAS UK Group you consent to the transfer of your information as described above.
We are committed to protecting the confidentiality and security of the information that you provide to us and we put in place appropriate technical, physical and organisational security measures to protect against any unauthorised access or damage to, or disclosure or loss of, your information.
You should also be aware that communications over the internet, such as e-mails, are not secure unless they have been encrypted. For further details on our security details please refer to our Information Security Standards.
We may:
You can change your marketing preferences at any other time by contacting us through the data request contact form.
Please let us know if your information changes as it is important that the information we hold about you is accurate and up to date.
You can ask us to update or correct your personal information or opt out of DAS Group’s use of your information for direct marketing purposes by contacting us using any of the following methods:
By email: digital@das.co.uk.
You have the right to request a copy of all the personal information we hold about you in a Subject Access Request. To do this, simply complete the data requests form or write to us at the address below. We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
Under data protection legislation you may have certain rights relating to your information that DAS Group processes:
Data Protection Officer: Paul Eccleson DAS Legal Expenses Insurance Company Ltd Quay Side Temple Back Bristol BS1 6NH
dataprotection@das.co.uk
For any questions or concerns relating to this Privacy Policy or our data protection practices, or to make a subject access request, please use the address above.
Typically we retain your personal data for 7 years. We will only retain and use your personal data thereafter as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to request that we no longer use your personal data, please contact us at dataprotection@das.co.uk.
If you are unhappy with the way in which your personal data has been processed you may in the first instance contact the Data Protection Officer using the contact details above.
If you remain dissatisfied then you have the right to apply directly to the Information Commissioner’s Office for a decision. The Information Commissioner can be contacted at:
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
ico.org.uk
We may amend this Privacy Policy from time to time for example, to keep it up to date or to comply with legal requirements. You should regularly check this Privacy Policy for updates. If there will be any significant changes made to the use of your personal information in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website.
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DAS UK Group’s Bristol Contact Centre team has been shortlisted in three categories at the South West Contact Centre Awards.
DAS UK Group, the UK’s leading legal expenses insurer, has launched four new corporate websites to enhance its online presence.
Head of Broker Darren Weekes talks about what the insurance industry can do to solve the issue of bad products in the legal expenses insurance industry.
Innovation has become a ubiquitous topic within insurance these days; what’s driving this, and where’s the new battleground?
Significant numbers of UK consumers are failing to take the most basic online precautions according to new research from DAS UK Group, the UK’s leading legal expenses insurer, and HSB Engineering Insurance.
The majority of UK brokers see cyber as an important and growing market yet nearly one-third admit to a ‘poor’ or ‘very poor’ understanding of cyber risks and cyber insurance.
DAS UK Group has signed a major partnership deal to provide personal legal expenses insurance for Legal & General’s home insurance policies.
Adrienne O’Sullivan, CEO of DAS Ireland, the country’s leading legal expenses insurer, has become the first woman to receive the Insurance Institute of Dublin’s annual President’s Award.
DAS UK Group has become the world’s first legal expenses insurer to launch an innovative new Alexa skill for the Amazon Echo.
DAS UK Group has been awarded the CIPS Kite Mark for Ethical Procurement and Supply for 2018.
Cover to increase from £50,000 to £100,000 for multi-track Road Traffic Accident (RTA) cases.
DAS UK Group won silver in the ‘Best Quality Management Team’ category at the European Contact Centre and Customer Service Awards.
DAS UK Group, the UK’s leading legal expenses insurer, has partnered with campervan and motorhome insurance specialist VM Insurance to provide a bespoke motor breakdown scheme for motorhomes and campervans.