Contacting DAS during the COVID-19 outbreak

General legal advice

We are continuing to provide telephone legal advice. Please email advice@daslaw.co.uk with the following information; one of our legal advice team will call you back as soon as possible.

  • Name
  • Address
  • Policy details
  • Contact number
  • Brief details of your query.

Setting up a new claim

At the current time the best way to set up a new claim is to use the form below. Alternatively, please email your contact details and a brief description of your legal issue to ccucallbacks@das.co.uk and we’ll get back to you as soon as we can.

Make a claim

Ongoing claims

The quickest and most effective way to get in touch with us about an existing or ongoing claim is to email our claims department at claims@das.co.uk. The more information you are able to provide the better, including your unique claims reference number, your full contact details and, if applicable, the details of the individual handling your claim.

Existing legal cases being handled by DAS Law

If your claim is already being managed by DAS Law then please contact the dedicated lawyer who is handling your case directly or, if you are unable to reach them at the current time, please e-mail lawoperations@daslaw.co.uk and someone will get in touch with you.

Existing legal cases being handled by another law firm

Please either contact the specific law firm handling your case or alternatively e-mail claims@das.co.uk where DAS will help or redirect your enquiry.

Complaints or customer relations enquiries

Please use the button below to contact our customer relations team or to raise a new complaint using our online complaints form.

Customer relations

ATE enquiries

For all ATE-related enquiries, please contact ATEEnquiries@das.co.uk

Business partner enquiries

For all Business Partner enquiries please contact your designated account management contact(s) at DAS. At the current time, our account managers may be working away from the office and we are asking all of our team to ensure that any meetings are conducted remotely by either telephone or video conference, however we will do our best to make sure that we continue to meet your needs and those of your customers.

Please be assured that we are continuing to adapt our approach in line with changing guidance and the availability of our colleagues and system resources. We will post relevant updates to these pages as things progress, but you may find more real-time information is available on our social media pages.

We have a robust business continuity process which we are invoking in response to this unprecedented situation and we will continue to work closely with our colleagues, customers, business partners and suppliers to try and maintain a service which is as smooth as possible in the intervening period. We are confident that we will be able to achieve this.

Your understanding and patience during this time is greatly appreciated and we will do our very best to keep you updated.

Telephone

In exceptional circumstances where you still need to contact us by telephone please do so by calling us on 0117 9342111 and your call will be directed to someone who can help arrange for the most appropriate person to get in contact with you. Please note, due to the operational impact of COVID-19 you may find call waiting times are extended.